We at NonStopKeys are dedicated to providing our valued customers with exceptional assistance and ensuring a fair and satisfactory return process. We stand behind the quality of our software products and offer a guarantee of successful activation or a full refund. Customer satisfaction is of utmost importance to us, which is why we provide a 15-day return period for our customers to evaluate their purchased products. Please note that refunds for digital products can only be processed if they are found to be invalid or non-functional (e.g., failed online or phone activation), and such requests should be made through email at [email protected] or our live chat within 15 days of the purchase. Further details on our return policy can be found below.

Our commitment is that if you reach out to us for assistance within the first 15 days of purchase and we are unable to resolve your activation issue, we will promptly provide a full refund.

All products sold on NonStopKeys.com come with a 1-year support warranty.


  • Defective or non-functional products (licenses deemed defective will either be replaced or refunded based on the customer’s preference).
  • Please note that all licenses sold by NonStopKeys.com are valid for use on a single PC and cannot be transferred (unless otherwise specified).


  • Customer’s change of mind or accidental order placement (due to the digital nature of our items, returns for these reasons are not allowed).
  • Software incompatibility with customer hardware (software compatibility is solely the responsibility of the customer). For example, purchasing a Windows software package for a Mac machine, or purchasing a product designed for Windows 10 only while having a Windows 8 operating system.
  • Exceeding one year since the product was purchased.*

NonStopKeys.com does not assume liability for any underlying local issues with the customer’s computer that may hinder the normal functioning of any software purchased.

*The above applies specifically to Microsoft 365 Personal / Home packages.

By placing an order on our website, you automatically agree to abide by our Return Policy. We reserve the right to modify or amend any of the terms at any time.